Ring Power's Equipment Demo Operators Wear Many Hats

July 13, 2018 at 9:35 AMRing Power

Several dozen customers gathered in a tent on the back lot of Ring Power’s corporate headquarters in St. Augustine May 24. They had just attended a series of interactive presentations on the features and benefits of the Next Generation Cat Excavators, and were eager to see the groundbreaking machines in action. For Ring Power’s team of demo operators, demo-ing equipment is just one part of the job.   Pictured left to right: Blake Conwell, Bryce McGuire, Mike Oster, Curt Loucks, and Tim Maguire (SVP, HE Director of New Sales)

As AC/DC’s “Thunderstruck” began blasting on the speakers, the attendees eagerly turned their attention to the mound of dirt in front of them. Suddenly, a Cat 730C Articulated Truck made a swift loop around the edge of the dirt mound, and three Next Generation Cat Excavators began to emerge in unison from behind the mound as they ascended to the top. (Checkout the video at the bottom of this post) 

The dramatic entrance and ensuing presentation was carefully choreographed and performed by Ring Power’s elite team of Machine Demo Specialists.

Comprised of Blake Conwell, Bryce McGuire, Mike Oster and — until recently — led by Curt Loucks (now retired), the machine demo team plays a vital role in supporting our business.  

“We really have the best team in the country — guys who are dedicated and work hard every day,” said Field Operations Manager Blake Conwell.

As demo operators, each team member wears many hats.  

They support our sales team by introducing customers to new products and technologies, and communicating the benefits of Cat machines over competitive offerings.  Sometimes, they do this at branch demo days and open houses; other times, they take the machine directly to a customer’s jobsite to demonstrate its capabilities in a real world environment.

When a customer takes delivery of a new piece of equipment, the machine demo specialists train the personnel that will be operating the equipment on a daily basis. They instruct customer operators on new features, demonstrate how those features work and ensure that operators know how to use the machine safely and efficiently.

Machine demo specialists also support our customers by performing on-site production studies to improve jobsite operations. A scale truck and/or onboard weighing systems are utilized to measure payloads and study cycle times. Any operation that involves digging, loading or hauling weight or volume over a measured distance can be analyzed to ensure maximum productivity.

The skills and technique of on-site equipment operators also can be examined to gauge their efficiency. If the demo operator specialist sees anything that could cut a few seconds off cycle times, that information is shared with the customer and/or operator. Whether it be adjusting tire pressure on a wheel loader in different underfoot conditions, or changing the spacing of on-site trucks, the demo operator specialist is able to make informed recommendations that save customers time and money. 

This ability requires extensive knowledge and continuous education in the quickly evolving field of machine technology. Each demo operator specialist attends the annual Certified Dealer Instructor Conference to stay abreast of the latest technology, and get an overview of machines that will soon hit the market. The conference is also an opportunity to share equipment successes and concerns directly with Caterpillar.

“There is a lot coming out and it is important for us to stay ahead of the game,” Blake said. “The more we know the more successful each demo will be.”

Kudos to the entire Machine Demo Specialists team. Your knowledge and expertise are instrumental to the success of our customers’ businesses … and ours!

 Check out the Demo Day entrance below. 

Posted in: Heavy Equipment

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Quick Tips: Cat® Connect Asset Management

August 25, 2017 at 11:02 AMRing Power

 

One of the most important features of Cat® Connect is the asset tracking service. Product Link allows us to collect fleet location and utilization data from anywhere around the world.  This data gets aggregated in the cloud and you can access it anywhere. You are able to see the locations of all your equipment – even down to a single piece of equipment. You can quickly and easily monitor utilization and check for fault codes. Cat Connect Services provide the information, advice and partnerships you need so you can make the most of your valuable machine data.

Posted in: Heavy Equipment | Service

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Ring Power Achieves Gold for Heavy Equipment Service

May 25, 2017 at 9:25 AMRing Power

 In March, Ring Power became the first Cat dealer in the Atlanta district to achieve Service Excellence Gold for delivering heavy equipment customers the highest quality in product support facilities, processes and culture. Only three other Cat dealers in North America ― 13 worldwide ― achieved the Gold rating for Service Excellence Performance in 2016.

 This is truly a significant achievement and one that is not easily earned. To rate a dealership’s service operations, “Service Metrics” data on efficiency, effectiveness and customer satisfaction are gathered and analyzed on a quarterly basis. These objective data are then combined with subjective “Service Attributes” data on safety, sustainability, operational management, leadership, customer focus, learning and development, innovation, employee engagement and 37 other criteria, which are gathered once a year during a face-to-face meeting between the Caterpillar district and dealer senior service management teams. The resulting scores rank each dealer’s service performance relative to that of all Cat dealers worldwide.

 Kudos to all our service and support personnel for earning Ring Power a place on the elite team of SEP Gold Cat dealers!

 

 

 

 

 

Posted in: Corporate | Heavy Equipment

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VIDEO: Construction Equipment Parking Techniques

December 22, 2016 at 9:34 AMRing Power

 

As a contractor or heavy equipment operator in Florida, follow these simple steps to protect yourself, your machine and the people around you.

- Reduce your engine speed as you approach your parking location.

- Ensure that your parking location is on level ground.

- Lower the boom until your bucket is resting on the ground.

- Raise the hydraulic control console to disengage the hydraulic control system.

- Run the engine for 5 minutes in low idle

 

Follow Ring Power's YouTube Channel for more Quick Tips.

Posted in: Cat Rental Store | Heavy Equipment | Safety

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Brooksville Delivers 777G Off-Highway Truck to Customer

November 23, 2015 at 3:27 PMRing Power

Last month, a police escort was called in to help Ring Power’s machine demo operators Mike Oster and Curt Loucks transport a brand new, Cat 777G Off-Highway truck to a customer’s Brooksville facility.

The massive, Tier 4 Final-compliant truck — the newest model in the 100-ton size class — was assembled in the shop in six weeks by Brooksville technicians Tony Norris (HE FS Master Tech) and Greg Tester (HE FS Tech I).

The 777 was first introduced by Caterpillar in 1977 and has proven to be a workhorse for mining and large earthmoving customers.

The G Series represents a new era for this size class from Caterpillar. With customer input, Caterpillar designed and manufactured a truck that is reliable, economical and offers comfort, confidence and control for operators.

The 777G achieves greater production with seven percent more torque powering work and new transmission controls that produce quick haul cycles with automotive quality shifting. The production increases are balanced with new fuel saving strategies that include configurable economy settings as well as an adaptive economy mode that automatically optimizes fuel consumption based on the user’s production baseline.

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Ring Power’s Training Department Teaches High School Students About Career Opportunities in Heavy Equipment Industry

February 3, 2015 at 1:28 PMRing Power

As a high school student Niels Ackerman attended Construction Career Days in Orlando, Fla. The program is designed to introduce school students to the wide range of career opportunities available to them in the construction industry in a hands-on environment.

The event sparked Niels’ interest in the industry and led to him participating in the Think Big program. This two-year, hands-on service technician scholarship program is offered by Ring Power and five other Southeast Cat dealers in partnership with South Georgia Technical College. Last year Ackerman graduated from the program and is now employed as a Heavy Equipment Service Technician at Ring Power’s Orlando branch.

Last month Niels returned to Construction Career Days along with members of Ring Power’s training department.

Niels, Bob Delp (Technical Training Manager) and Gabe Sacco (Training Instructor) put together a presentation with a running 2.2 engine and various hands on parts and photos of Ring Power and the Cat® products and allied lines Ring Power supports.

 In addition to learning about career opportunities in the industry, students were divided into teams of two to compete for a Cat hat. They were handed the tools necessary to swap bolts and nuts on two sprocket segments. The team that first completed the task correctly was given the choice of 1 of three new Cat hats.

After that exercise students moved to the 2.2 engine which was hooked to ET and started, in “real time graphing” the display showed: engine speed, percent of torque, requested throttle.

18 sessions were conducted over the three days, with more than 300 students attending.

Posted in: Heavy Equipment | Training

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Chris Zeras Appointed VP South Florida Regional Sales Manager/ HE Division

May 15, 2014 at 3:35 PMRing Power

Ring Power SVP/Director of New Sales Tim Maguire has announced the promotion of Chris Zeras to VP South Florida Regional Sales Manager/ HE Division. 

Zeras, who attended Florida State University, joined Ring Power in 1998 as a sales coordinator with The Cat Rental Store division in Orlando. Six months later, he was promoted to CRS account manager and transferred to Daytona, where he focused on expanding the division’s customer base and increasing revenues. In 2001 Zeras returned to Orlando, where he continued as an account manager for The Cat Rental Store until 2007, when he was named heavy equipment sales representatives for Orange and Seminole counties.

In 2011, Zeras was promoted to his most recent position as Orlando Regional Sales Manager.


In his 16 years with Ring Power, Zeras has earned numerous sales awards, including Central Florida Top Rental Producer in 2003, Account Manager of the year in 2005, and Top Revenue Producer in 2006.

Zeras welcomes the challenges of his new position. As Regional Sales Manager, Zeras will oversee operations at all locations in Ring Power’s south territory. He will continue to be based in Orlando.

“I’m excited to take on this additional responsibility and look forward to working with our entire south territory team,” Zeras said.

Posted in: Heavy Equipment

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Sharks, Racing and Monster Trucks

February 25, 2013 at 10:12 AMRing Power

The past several days have been an exciting adventure for Ring Power. Friday, Ring Power joined OCEARCH in downtown Jacksonville where they held a press conference detailing the Caterpillar-sponsored research Ocearch will be completing during next several weeks as they attempt to catch and tag great white sharks off the coast of Jacksonville. On hand Friday was Jacksonville Mayor Alvin Brown, the OCEARCH crew, Caterpillar representatives and college students from around the region. Cat recently announced a multi-year partnership with OCEARCH for to fund several research expeditions.

At the same time as the Jacksonville event, Ring Power’s Air Compressor team was at the Daytona International Speedway for Daytona Speedweeks. The Air Compressor team worked closely with NASCAR R&D to develop a new track drying system. The new system, Air Titan, utilizes compressed air to dry the track in record time.

Back in Jacksonville, Ring Power’s Cat Rental Store team and Heavy Equipment Rental team were hard at work setting-up for Monster Jam. The event held at Everbank Field on Saturday attracted thousands of fans.

Ring Power Heavy Equipment Helping to Construct New CSX Rail Hub

November 12, 2012 at 1:29 PMRing Power

 

When work began on the new Polk County CSX Rail Hub in Winter Haven, Fla. last February, it was all Cat® equipment getting the job done.

Last week, Florida Gov. Rick Scott joined state and local officials, along with executives from several Florida companies — including Ring Power — at the ceremonial groundbreaking of the Winter Haven Intermodal Rail terminal.

The CSX Intermodal terminal is being built on 318 acres and will include five 3,000 feet loading tracks, and two 10,000 feet arrival and departure tracks.

To date Ring Power has supplied two articulated trucks, five hydraulic excavators, eight track-type tractors and one compactor for the project.

Once finished, the terminal is projected to create approximately 8,500 jobs and generate more than $10 billion in economic impact over the next ten years.

Posted in: Heavy Equipment

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Congressional candidate stops by Ring Power Corporation headquarters

September 11, 2012 at 5:13 PMRing Power

Ron DeSantis, an Iraq war veteran, former prosecutor and current Republican nominee for the 6th Congressional District stopped by Ring Power Corporation headquarters last week, the North and Central Florida Caterpillar heavy construction equipment dealer — and it wasn’t just to play on the heavy equipment.

DeSantis was on-site to film portions of an upcoming campaign video, and Heavy Equipment II Technicians, Jimmy Wiggins and Adam Rake even got in on the action.

While the video is not yet available, here are some pictures of last week’s visit.

Pictured left right: Ron DeSantis, Jimmy Wiggins and Adam Rake

 

Pictured left right: Ron DeSantis, Jimmy Wiggins and Adam Rake

 

Ron DeSantis was given permission by Ring Power to film footage onsite. For more information about Ron DeSantis, visit www.voteron2012.com

Posted in: Heavy Equipment

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