Ring Power Achieves Gold for Heavy Equipment Service

May 25, 2017 at 9:25 AMRing Power

 In March, Ring Power became the first Cat dealer in the Atlanta district to achieve Service Excellence Gold for delivering heavy equipment customers the highest quality in product support facilities, processes and culture. Only three other Cat dealers in North America ― 13 worldwide ― achieved the Gold rating for Service Excellence Performance in 2016.

 This is truly a significant achievement and one that is not easily earned. To rate a dealership’s service operations, “Service Metrics” data on efficiency, effectiveness and customer satisfaction are gathered and analyzed on a quarterly basis. These objective data are then combined with subjective “Service Attributes” data on safety, sustainability, operational management, leadership, customer focus, learning and development, innovation, employee engagement and 37 other criteria, which are gathered once a year during a face-to-face meeting between the Caterpillar district and dealer senior service management teams. The resulting scores rank each dealer’s service performance relative to that of all Cat dealers worldwide.

 Kudos to all our service and support personnel for earning Ring Power a place on the elite team of SEP Gold Cat dealers!

 

 

 

 

 

Posted in: Corporate | Heavy Equipment

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Ring Power employees receive ESGR Patriot Award

July 11, 2014 at 10:27 AMRing Power

Congrats to Jason Harley (Assistant Parts Manager) and Mike Furlough (Territorial Parts Operations Manager) on receiving the Employer Support of the Guard and Reserve (ESGR) Patriot Award. Both were nominated for the award by Jared Feagin (Parts Warehouse Person) and a Specialist in the Army Reserve.

“Mr. Furlough has been the most patient and supportive supervisors I have had the pleasure of working for,” Jared wrote in his nomination. “Not once has Mr. Furlough questioned anything I had go on with my military service. I am proud to be an employee of his and Ring Power.”

Commenting on Jason, Jared wrote “Mr. Harley has not only become an acquaintance but has been so supportive of my military career. Mr. Harley has always shown his appreciation for my service to the USA. I couldn’t have asked for a better supervisor.”

“Thanks to Jared for the nomination,” Mike said. “He has been a valued employee here at Ring Power and will have a bright future with us, upon his safe return.”

Posted in: Corporate

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