Ring Power's Equipment Demo Operators Wear Many Hats

July 13, 2018 at 9:35 AMRing Power

Several dozen customers gathered in a tent on the back lot of Ring Power’s corporate headquarters in St. Augustine May 24. They had just attended a series of interactive presentations on the features and benefits of the Next Generation Cat Excavators, and were eager to see the groundbreaking machines in action. For Ring Power’s team of demo operators, demo-ing equipment is just one part of the job.   Pictured left to right: Blake Conwell, Bryce McGuire, Mike Oster, Curt Loucks, and Tim Maguire (SVP, HE Director of New Sales)

As AC/DC’s “Thunderstruck” began blasting on the speakers, the attendees eagerly turned their attention to the mound of dirt in front of them. Suddenly, a Cat 730C Articulated Truck made a swift loop around the edge of the dirt mound, and three Next Generation Cat Excavators began to emerge in unison from behind the mound as they ascended to the top. (Checkout the video at the bottom of this post) 

The dramatic entrance and ensuing presentation was carefully choreographed and performed by Ring Power’s elite team of Machine Demo Specialists.

Comprised of Blake Conwell, Bryce McGuire, Mike Oster and — until recently — led by Curt Loucks (now retired), the machine demo team plays a vital role in supporting our business.  

“We really have the best team in the country — guys who are dedicated and work hard every day,” said Field Operations Manager Blake Conwell.

As demo operators, each team member wears many hats.  

They support our sales team by introducing customers to new products and technologies, and communicating the benefits of Cat machines over competitive offerings.  Sometimes, they do this at branch demo days and open houses; other times, they take the machine directly to a customer’s jobsite to demonstrate its capabilities in a real world environment.

When a customer takes delivery of a new piece of equipment, the machine demo specialists train the personnel that will be operating the equipment on a daily basis. They instruct customer operators on new features, demonstrate how those features work and ensure that operators know how to use the machine safely and efficiently.

Machine demo specialists also support our customers by performing on-site production studies to improve jobsite operations. A scale truck and/or onboard weighing systems are utilized to measure payloads and study cycle times. Any operation that involves digging, loading or hauling weight or volume over a measured distance can be analyzed to ensure maximum productivity.

The skills and technique of on-site equipment operators also can be examined to gauge their efficiency. If the demo operator specialist sees anything that could cut a few seconds off cycle times, that information is shared with the customer and/or operator. Whether it be adjusting tire pressure on a wheel loader in different underfoot conditions, or changing the spacing of on-site trucks, the demo operator specialist is able to make informed recommendations that save customers time and money. 

This ability requires extensive knowledge and continuous education in the quickly evolving field of machine technology. Each demo operator specialist attends the annual Certified Dealer Instructor Conference to stay abreast of the latest technology, and get an overview of machines that will soon hit the market. The conference is also an opportunity to share equipment successes and concerns directly with Caterpillar.

“There is a lot coming out and it is important for us to stay ahead of the game,” Blake said. “The more we know the more successful each demo will be.”

Kudos to the entire Machine Demo Specialists team. Your knowledge and expertise are instrumental to the success of our customers’ businesses … and ours!

 Check out the Demo Day entrance below. 

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Ritchie Bros. Auction Draws Used Equipment Buyers from Around the World to Orlando, Florida

February 11, 2010 at 8:56 AMRing Power

Ritchie Bros., the world's largest industrial auctioneer, is gearing up for its annual unreserved public heavy equipment auction—the largest on their calendar. This year, close to 6,000 used construction machines and previously owned trucks will go to the highest bidders over the five-day period from 8:00 a.m. Monday, February 15 through Friday, February 19 when the last unit is sold. Ring Power Corporation, a regular consignor with Ritchie Bros. Auctioneers, is once again excited to participate!

The annual February auction attracts thousands of equipment buyers from around the world to Ritchie Bros.’ permanent 200-acre site at the corner of Interstate 4 and U.S. Highway 27 in Orlando, Fla. Last year the auction attracted a record 7,600 bidders from 75 countries. Out-of-state bidders purchased approximately 80 percent of the equipment sold in the auction, of which about 30 percent went to bidders from outside the U.S. used heavy equipment auction

This year the used equipment will be offered by category on specific days according to the following schedule:

Monday, 2/15: Brooms, 2WD Tractors, Dozers, Loader Backhoes, Forklifts, Aerial & Lifting Equipment.

Tuesday, 2/16: 4WD & MFWD Tractors, Skidders, Wheel Loaders, Rock Trucks, Articulated Dump Trucks.

Wednesday, 2/17: Motor Graders, Motor Scrapers, Crawler Tractors, Boom Trucks, Cranes, Aggregate Equipment.

Thursday, 2/18: Skid Steer Loaders, Recreational Vehicles, Compaction Equipment, Pick-up Trucks, Excavators.

Friday 2/19: Transportation Equipment – Cab & Chassis, Van Trucks, Truck Tractors, High Boys, Low Boys and more!

Prior to the auction, Ritchie Bros. is offering free "How to Bid" seminars on site to help customers new to the experience; in English at 3:00 p.m. Friday, February 12 and Saturday, February 13 and in Spanish at 9:00 a.m. February 13. Attendees will learn more about unreserved public auctions, how to bid in person or online, and what to do after making an equipment purchase.

Ring Power Corporation, North and Central Florida's Caterpillar dealer, is headquartered in St. Augustine, Florida, with branch locations in Brooksville, Daytona, Gainesville, Jacksonville, Lake City, Lakeland, Ocala, Orlando, Palm Bay, Perry, Sarasota, Tallahassee, Tampa and Tarpon Springs. We welcome your comments about this article. Click on the title to leave a suggestion or ask a question.