Job Well Done: Kudos to CRS Field Service Technician Jesse Judd

October 10, 2013 at 8:20 AMRing Power

Cat Rental Store Field Service Technician Jesse Judd helped one customer identify and fix a small problem before it became a big one. To learn more about Jesse’s commitment to providing the best service, read the letter below from James Kummer, Polk County Parks Construction Manager.

FROM:             James Kummer

TO:                 Matt Burroughs

SUBJECT:         Kudos for Troubleshooting

Gentlemen,
 
Our new 299 compact loader developed a problem of automatic braking during operation. Jessie Judd investigated the problem this morning [Sept. 9] and nailed it. Diagnostics did not reveal problem so he assimilated running a pattern to surface malfunction. He determined it was electrical by watching panel’s reaction while in running mode. He then performed wiring trace and found that one cable that tees off of battery terminal was loose enough to break contact during operations. This may sound simple now that it has been discovered but could have led to an ongoing chronic problem that very well could have caused more damage to unit because it was not an evident problem. It was Jessie Judd’s expertise and dedicated diligence to pursue and eradicate problem that impressed me.  He possesses outstanding customer service skills as well. Please take the time to recognize and commend him for a job well done.
 
James Kummer, Parks Construction Manager
Polk County Parks & Natural Resources

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New Lakeland Branch Now Open for Business

October 14, 2009 at 11:41 AMRing Power

Construction of the new Ring Power facility in Lakeland was completed right on schedule, consolidating Lakeland’s forklift operations and Mulberry’s heavy construction equipment and Cat Rental Store operations on an expansive 40-acre campus. Located less than two miles from exit 10 off Polk Parkway, the new facility at 3425 Reynolds Road offers 76,000 square feet of office, warehouse and service space. The service shops include seven heavy equipment service bays, six Cat Rental Store service bays, two forklift service bays and two bays for on-highway truck repair. 

"Building this new facility is a clear demonstration of Ring Power’s confidence in our customers’ futures as well as our own," said VP Lakeland Regional Sales Manager Mark Wineinger. "Our new location will enable us to penetrate new markets throughout Polk County, while we continue to expand and improve upon our services on behalf of our existing customers in the mining industry."

Ring Power sales representatives, parts associates and service technicians welcome customers to their new location, and ask that you please make note of the new Polk County phone number and address, as the former locations in Mulberry and Lakeland are now closed:

Ring Power Corporation

3425 Reynolds Road

Lakeland FL 33803

Phone Number 863-606-0512

Fax Number 863-606-0514